Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If your item is defective or if we made a mistake, (yes we make them) just contact us and we will send you a shipping label. As soon as we receive the item we will either issue a full refund for the price of the product and any shipping or provide a replacement product at no additional charge.
If you just change your mind - no problem. Just ship it back to us on your dime and we will refund you the full purchase price for the item you returned. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If after 5 days of our receiving your return, you haven’t received a refund, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
If you need to exchange an item, send us an email at email@example.com and send your item to: Boater's Closet, 3434 East 95th Street, Chicago IL 60617, United States.
To return your product, you should mail your product to: Boater's Closet, 3434 East 95th Street, Chicago IL 60617, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.